How can organizations foster the innovation and learning so central to their survival and success? This stimulating and accessible book argues that effective organization is the process of collaborative learning - drawing on and developing the capacity of every member of an organization to 'know beyond' existing parameters and experience. In this context organizational diversity is not a disadvantage to be overcome but a key resource facilitating creativity and learning.
Part One focuses on people. It explores the range of contributions and knowledge that different individuals and groups bring to organizations and the importance of appreciating and working with diversity. The second part is concerned wi